Welcome to ARGANA NOUMSKROUD! These terms and conditions outline the rules and regulations for using our website and purchasing our natural, organic products, including argan oil, bio honey, and cosmetic items. By accessing this website and placing an order, you agree to abide by the terms below.
1. Shipping Policy
We are proud to offer our products within Morocco and selected international locations. Below are our shipping terms:
- Processing Time: Orders are processed within 1-2 business days of purchase. Please allow additional time during high-demand periods.
- Delivery Time:
- Within Morocco: 1-3 business days.
- International Orders: 10-21 business days, depending on your location.
- Shipping Costs: Shipping fees are calculated at checkout and are based on the delivery location and the weight of the products.
- Order Tracking: Once your order is shipped, you will receive a tracking number to monitor your delivery.
- Customs and Duties: For international shipments, customers are responsible for any applicable customs duties or taxes in their country.
2. Returns Policy
We are committed to ensuring the highest quality of our products. However, if you are not satisfied with your purchase, please refer to our returns policy:
- Eligibility: Returns are accepted within 14 days of delivery for items that are unused and unopened.
- Non-Returnable Items: Due to the nature of our products, we cannot accept returns on opened argan oil, honey, or cosmetic products, unless the item was damaged upon delivery.
- Process: To initiate a return, please contact our customer service at [insert email] with your order number and details of the issue. Once your return is approved, you will receive instructions on how to send the product back.
- Refunds: Once we receive the returned product and confirm its condition, a refund will be processed within 5-7 business days. Shipping costs are non-refundable, and return shipping fees are the customer’s responsibility.
- Exchanges: We offer exchanges for defective or damaged items. Please contact us immediately upon receipt of such items.
3. Warranties
Our products are crafted with care, using only natural, organic ingredients. We stand by the quality of our goods:
- Product Quality: We guarantee that all our products are 100% natural and free from synthetic additives. The natural properties of the products, such as argan oil, may vary due to environmental factors, which is normal for organic items.
- Use of Products: Please follow the instructions provided on each product to ensure safe and proper use. ARGANA NOUMSKROUD is not responsible for any adverse reactions caused by the misuse of products.
- Allergic Reactions: While our products are made with natural ingredients, we advise conducting a patch test before use to ensure no allergic reactions. We are not liable for any allergic reactions caused by our products.
4. Abusive Activities
We are committed to maintaining a safe and respectful environment for our customers and staff. Engaging in the following activities will result in immediate termination of access to our website and services:
- Fraudulent Activity: Any attempts to use fraudulent payment methods, chargebacks without cause, or manipulation of promotions will lead to account suspension.
- Abusive Language or Behavior: We will not tolerate any form of harassment, abuse, or disrespectful communication towards our team or other customers.
- Violation of Intellectual Property: Our website content, including product descriptions, images, and branding, is the intellectual property of ARGANA NOUMSKROUD. Unauthorized use of this material is strictly prohibited.
5. Disclaimers
- Product Claims: While our argan oil, bio honey, and cosmetic products are made with 100% organic ingredients, we do not make any medical claims about their ability to cure or treat any health conditions. The results may vary from person to person.
- Website Information: We strive to keep all product information up to date, but occasional inaccuracies may occur. We reserve the right to correct any errors and update prices or descriptions without prior notice.
- Limitation of Liability: ARGANA NOUMSKROUD will not be liable for any damages arising from the misuse of our products or from the inability to use our website due to technical issues.
- External Links: Our website may contain links to external sites. We are not responsible for the content or practices of these third-party websites.
6. Legal Requirements
Our cooperative complies with Moroccan law regarding product quality and safety standards for cosmetic and alimentary products. By purchasing from our website, you agree that:
- Governing Law: These terms and conditions are governed by the laws of Morocco. Any disputes will be resolved in the courts of Morocco.
- Customer Information: By placing an order, you consent to the use of your information for shipping and processing purposes in accordance with our Privacy Policy.
7. Contact Information
For any questions or concerns regarding these terms, please contact us:
- Email: contact@arganams.shop
- Phone: +212 661-583955
- Address: 30km center amskroud route de marrakech – agadir morocco , Ameskroud, AGADIR 80302, Morocco